My Customer Service Portal

ONE CLICK TO GET ALL YOUR ANSWERS QUICKLY 

My Customer Service portal provides you online assistance at any time. With a simple click, you can get answers to your questions regarding your shipment, interact with your customer service agent, and manage your requests online 24/7.

Benefits

  • Save time

    Quickly find your answers on various topics such as pricing, booking, tracking, offers, and more — all in complete autonomy with FAQ.

  • Ease exchanges

    Easily reach us through a single portal and interact with our team online via interactive message.

  • Enhance visibility

    Follow the status of all your requests (DO, BL release, Cargo claim, Invoice dispute) in a centralized dashboard and be informed in real time with notifications.

  • Boost collaboration

    Share your requests with colleagues to streamline information flow and take collaboration to the next level.

How does it work?

  1. 1 Access directly to My customer service portal by clicking on the link or from the CMA CGM menu and log in with your usual web account credentials.
  2. 2 Select the relevant feature available on the My Customer Service homepage under the "Online Tools" section.
  3. 3 Start your online request now.

Consult My Customer Service Portal


Download our brochure

My Customer Service Brochure



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