CARING BEYOND SHIPPING

A revolutionary treatment and a quick claims settlement in case of damage to your cargo. Fed up with disputes, long administrative processes and limited compensations? SERENITY cargo value guarantee is for you.

  • Your cargo value guaranteed door-to-door

    door-to-door

    Liable or not, CMA CGM will compensate you up to 100% of the cargo value.*

  • No more intermediaries

    Tower-CmaCgm

    No insurers, no brokers. Only one single point of contact: CMA CGM.

  • No more endless disputes

    Service-Serenity

    A fast- track claims handling. A "skip-the-line" compensation within 30 days. **

  • The most comprehensive guarantee

    Preserve cargo's quality

    A full protection that also includes damage due to temperature variations in refrigerated containers.*

*Please refer to our SERENITY cargo value guarantee terms and condition below, some exclusions apply. 


**Average duration observed after providing all the necessary documents.


How does it work?

Cargo value Guarantee

We are a small company. When we ship one container, we ship almost one month of production. If we cannot sell the goods at destination because they are damaged, we absolutely need to get our compensation as soon as possible in order to keep our company alive! Our cash flow is not strong enough to support the usual legal procedures!

IdrissManager for a lavender producer


As an international company, we ship goods to lots of destinations including unsafe ones. Some ports and roads are not safe enough, and we used to face many robberies. Now we have decided to protect our cargo value. A small price for complete peace of mind!

MathisRisks manager for a furniture multinational


Downloads

SERENITY cargo value guarantee flyer

Terms and conditions